A behavioral healthcare provider was struggling to manage paper forms for patient admission, discharge, and followup surveys. Staff members spent hours manually keying data from stacks of paper into spreadsheets to track patient responses. Customer service reps waded through more paper to determine which discharged patients to call for followup and when.
The project team and I created a set of tablet-based admission and discharge forms for patients, together with a followup survey system for the client’s customer service reps. Patients complete forms more quickly, reps work their way down an automatically updated call queue, and the collected data flows directly into a suite of reports available on demand.