I’m a user experience professional who works with teams to identify business goals, map customer experiences, prioritize features and user stories, and create great interactions across channels and devices.
I’m a passionate trainer and mentor of clients and colleagues in creating interactive prototypes and UX pattern libraries, including teams at AutoZone and Highmark Blue Cross Blue Shield.
Whatever it takes to capture stakeholder requirements and empathize with customers, I’ll do it — from seeding backlogs and creating customer journey maps to building interactive prototypes using Axure and UXPin.
I’ve worked with teams in education, banking, insurance, manufacturing, hospitality, and logistics; and clients like Hilton Worldwide, FedEx, Hogan Lovells, LexisNexis, ALSAC / St. Jude Children’s Research Hospital, Viking Range, Smith & Nephew, Colgate-Palmolive, Stephens Inc., and UBS Warburg.
I’ll help you create a site or app that speaks your customer’s language, anticipates their needs, and keeps them in charge — all within the framework of your business objectives.
Check the success stories.
“His work was outstanding, he really helped our projects become successful, always on time, always work of the highest quality. He earned the respect of everyone he came into contact with and simply made my job so much easier.” — Client, LexisNexis
Click a headline to view the success story:
The Tokyo office of a global law firm had an important conference coming up, where they needed to demonstrate a prototype of a platform for clients to collaborate with intellectual property attorneys in creating new brand names. The prototype needed to be in Japanese and English, and the project team was scattered across North America, […]
A cheerleader supply company needed an innovative online catalog allowing sales reps and school contacts to create and customize new uniforms and place orders on the spot. The project was new, vision and requirements were in flux, and stakeholders needed to be heard. Using Axure, I created a quick low-fi interactive prototype and projected it […]
A children’s healthcare charity needed a better experience for their guests and volunteers at thousands of fundraising events nationwide each year. They wanted an app for phones and kiosks to let guests check in, bid on auction items, make donations, and pay for purchases. Volunteers needed to manage guests and auction activity without juggling paper. […]
Teaching UX team-building concepts. Leading a design sprint and putting together a step-by-step guide for design sprint leaders. Leading a class in prototyping for dozens of people. Helping junior colleagues build solid work habits. It’s all part of mentoring, and it’s something I love. Learning new concepts and skills is valuable for each of […]
A behavioral healthcare provider was struggling to manage paper forms for patient admission, discharge, and followup surveys. Staff members spent hours manually keying data from stacks of paper into spreadsheets to track patient responses. Customer service reps waded through more paper to determine which discharged patients to call for followup and when. The project team […]
A major charity found that many of the internal-facing applications developed by their IT Services department weren’t meeting user needs — and thus weren’t fulfilling business goals. They reached out for help, first to assess the department’s readiness for user centered design (UCD), then to train and socialize scrum teams and business partners in UCD. […]
A major hospitality company wanted guests to select and upgrade rooms using a fully interactive online floor plan of each hotel — and they needed to be first to market with this innovation. I created process flows and a UX prototype for a workflow management system that helped speed coordination between the floorplan project team […]