Workflow management system

A major hospitality company wanted guests to select and upgrade rooms using a fully interactive online floor plan of each hotel — and they needed to be first to market with this innovation.

I created process flows and a UX prototype for a workflow management system that helped speed coordination between the floorplan project team and local contacts at more than 4,000 hotels in 93 countries. The project was completed ahead of schedule and led to a 183% conversion lift among 41 million-plus users.