I’m a user experience professional who works with teams to identify business goals, map customer experiences, prioritize features and user stories, and create great interactions across channels and devices.

I’m a passionate trainer and mentor of clients and colleagues in user research, persona creation and journey mapping, and design thinking.

Journey map I’ve worked with clients in education, hospitality, healthcare, logistics, automotive parts, and many other industries to conduct user research, prioritize features and user stories, create personas and map customer journeys, and coach teams towards UX maturity.

I’ll help you create a site or app that speaks your customer’s language, anticipates their needs, and keeps them in charge — all within the framework of your business objectives.

Check the success stories.

“His work was outstanding, he really helped our projects become successful, always on time, always work of the highest quality. He earned the respect of everyone he came into contact with and simply made my job so much easier.” — Client, LexisNexis

Click a headline to view the success story:

Brand creation platform

The Tokyo office of a global law firm had an important conference coming up, where they needed to demonstrate a prototype of a platform for clients to collaborate with intellectual property attorneys in creating new brand names. The prototype needed to be in Japanese and English, and the project team was scattered across North America, […]

Fundraiser management apps

A children’s healthcare charity needed a better experience for their guests and volunteers at thousands of fundraising events nationwide each year. They wanted an app for phones and kiosks to let guests check in, bid on auction items, make donations, and pay for purchases. Volunteers needed to manage guests and auction activity without juggling paper. […]

Leadership in design thinking

A major charity found that many of the internal-facing applications developed by their IT Services department weren’t meeting user needs — and thus weren’t fulfilling business goals. They reached out for help, first to assess the department’s readiness for design thinking, then to train and socialize scrum teams and business partners in design thinking. As […]

Mentoring to build great teams

Teaching UX team-building concepts. Leading a design sprint and putting together a step-by-step guide for design sprint leaders. Helping junior colleagues build solid work habits. It’s all part of mentoring, and it’s something I love. Learning new concepts and skills is valuable for each of us as individuals. Teaching them to others is even […]

Patient survey app

A behavioral healthcare provider was struggling to manage paper forms for patient admission, discharge, and followup surveys. Staff members spent hours manually keying data from stacks of paper into spreadsheets to track patient responses. Customer service reps waded through more paper to determine which discharged patients to call for follow-up and when. The project team […]

Workflow management system

A major hospitality company wanted guests to select and upgrade rooms using a fully interactive online floor plan of each hotel — and they needed to be first to market with this innovation. I created process flows and a UX prototype for a workflow management system that helped speed coordination between the floorplan project team […]

Hi, I’m David.